Support & FAQ

Support

Help & FAQ

Answers to the most common questions about EXO devices, the platform and your membership. Still stuck? Contact us — we're happy to help.

The platform & membership

What is EXO IQ?
EXO IQ is the intelligence behind every EXO device. One membership reads your ring, band, watch, suit and scan as one body and runs the Loop — Discover, Prescribe, Actuate, Verify — including the AI coach, body scan, nutrition, EXO Lab and Glow, with no add-on fees.
How much is membership, and do OHM members pay?
EXO IQ is $199/yr ($24.99/mo, or $149/yr founder). For OHM members, the annual EXO IQ membership is waived — the full platform is included with your OHM membership.
Do I need every device?
No. Start with a single device — the Nova ring, Pulse band or Horizon watch — and one membership lights up the whole Loop across whatever you own. Add more when you're ready.

Health reads & accuracy

Are the blood pressure and glucose reads medical devices?
No. Features like blood pressure, blood-glucose risk and ECG-grade heart insight are wellness reads for daily insight and early awareness — they are not medical devices and not a substitute for diagnosis. Always consult a professional for medical decisions.
How does EXO measure sleep?
EXO reports your Total Sleep Time (deep, light and REM), your time in bed, and your sleep efficiency — so a night where you were in bed longer than you were asleep reads honestly, not inflated. You also get a sleep score and a sleep-apnea risk signal on supported devices.
How accurate are EXO devices?
EXO uses medical-grade biosensors and proprietary algorithms, and every reading is framed for wellness. We verify outcomes against your own signals over time rather than one-off numbers — the point is the trend and the proof, not a single reading.

Orders, shipping & returns

How long does shipping take?
Orders typically process in 1–2 business days and arrive within 5–7 business days domestically; international can take longer. You'll get tracking by email. See our Shipping page for details.
What is your return policy?
Devices can be returned within 30 days in original condition for a refund. See Returns for how to start one.
Is my device under warranty?
Yes — EXO devices carry a limited warranty against manufacturing defects. See Warranty for coverage and how to file a claim.
Is my data mine?
Yes. Your body's data belongs to you. EXO exists to turn it into clarity and proof for you — one honest view of yourself, over time.
Ring · Band · Watch · Suit · Scan · One intelligence.   The platform · Contact